Using the Diagnostic Tool in Coach Paint

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The Diagnostic Tool is a powerful widget that allows us to access the logs and configuration of your Coach Paint Account. In that logs, we are able to see and analyze any inconvenience that you may have been encountering.

In order to share the diagnostic files with us, please follow these steps:

1. Search on your computer for the Diagnostic Tool (it’s a program that is automatically downloaded with Coach Paint).

What the Diagnostic Tool is and what it is for article - Image 1

2. Open it and it will load for a few moments.

3. Once loaded, a pop-up will appear asking you how you want to upload the diagnostic:

What the Diagnostic Tool is and what it is for article - Image 2

4. Select “Direct Upload”, this will upload the file to our servers.

5. Once uploaded, please let your support executive know that you have submitted it, so he can internally search for them on our database.

Need more help?

If you run into issues or want guidance, reach out to our support team at coachpaintsupport@chyron.com. We’ll be glad to help you get the most out of Coach Paint.

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